Procedure & Instrumentation

Without to find the balance between hard and heart, will any change or development to stagnate

At the start of each trajectory to be the key question, objectives and desired results of the organization are determined. Then a diagnosis and an intervention plan (plan of approach), in which the following questions are relevant.

  • What is the relationship between the qualities of employees and the mission, vision and strategy of the organization?
  • Is the development of (self -) production, pro-activity, creativity, dealing with uncertainty and self-directed ability sufficient to stimulate?
  • What talents and qualities are sufficient and what should be further developed?
  • The values within the organisation are decisive for the past, present, and future and which are not?
  • How much is everyone aware of changes, expectations, challenges and the space to excel?
  • The extent to which the values in the organization shared with each other and shaped in daily work?
  • How much attention is paid to the process level, and inter-relationships in the organization so that the goals can be achieved?
  • To what extent is there attention for the human scale and for inspiration?
  • What are the successes and failures and why are those there?
  • What are the do's and the dont's? What are the unwritten rules impede the desired results?

Two sides of the medal: the soft and the hard side

Within an organization, you often have a hard and a soft side. Both sides are essential for sustainable development, and hear well in balance. Characteristic of organisations is that one side is usually more developed than the other.

The soft side

With the soft side one has an eye for relationships, feelings, irrational processes and the invisible. In other words: the intangible that always impact and effect on what you want to achieve. The undercurrent of processes is a crucial phenomenon to be reckoned with and on in to play, so there is no ‘yes’ is said and ‘no’ is done. Inspiration, passion and inspiration are the fuel for movement and sustainable change.

When attitude and communication is paramount to be asked, is there room for mutual trust and connection. This allows you to learn from each other, since you have access to each other's knowledge and intelligence. That can for (to form) (common) organisatiedoeleinden be used.

The hard side

On the hard side, it is essential that the objectives, results, context, and roles clear so that a process is not out of uncontrolled ‘gliding’ exists, but the desired end result really is achieved. Further, it is effective when processes of project management can be controlled. This can be done by project management and training, management development, the development of learning pathways and guidance in co-creation with professionals within the organization. The hard and soft side are connected with each other, so that the organisation has all the knowledge and skills required to independently continue as we have gone.

Tools & assessments

To gain insight, meaning and a common language to a development process, we are accredited to the following instruments, where appropriate:

These tools help to, where different perspectives and practices, to understand each other better and enrich, instead of to judge and compete. By each other's differences to exploit, sustainable change, diversity and growth to take place.

Independently working teacher who complies with the continual quality code for Teachers

The Central Register of Short Vocational education consists of a Registry Settings and a Registry of Teachers. In the Register of Teachers are, independently operating teachers enrolled who meet the continual quality code for Teachers.

General terms and conditions

Transparent and business terms and conditions of delivery are a component of professional services.


In these general terms and conditions, the following terms have the following meanings, unless explicitly stated otherwise.

  1. The bureau: Natasha van Dalen Organisation Advice / Natasha van Dalen Management Consultants
  2. Client: the party of the desk.
  3. Agreement: the agreement concluded between the agency and the client.


  1. The present terms and conditions apply to all agreements with the agency and also to agreements for which the office third parties can be enabled.
  2. Changes of the contract or general conditions are only valid if and to the extent agreed in writing by authorised representatives of both parties agreed.
  3. The agency will endeavor to the assignment to the best of their knowledge and ability to perform, in accordance with the requirements of good workmanship. The agency can however not guarantee that the client, with the mission objective or the intended result is achieved.
  4. The agency and the client shall during the execution of the order to organise consultations on the state of affairs and the way in which the command is run.
  5. The client shall ensure that all data which the agency indicates are necessary or which the client should reasonably understand are necessary for the execution of the agreement, in a timely manner to the agency must be provided. If the implementation of the agreement of the necessary information in time to the bureau and provided the bureau has the right implementation of the agreement to suspend and/or resulting from the delay additional costs, according to the usual rates to the client account.


  1. Cost of any rental of audiovisual equipment, of stay of employees of the bureau in an accommodation where the command occurs and the rent of the accommodation are not included in the cost estimate and shall be borne by the client.
  2. The client shall –unless otherwise agreed - is responsible for the booking of any accommodation. The choice of the accommodation will take place in consultation.


With respect to cancellation of the agreement will apply the following principles:

  1. Cancellation by client can free of charge up to 21 days for the execution of the work. Already carried out preparatory work for 100% passed on to the client.
  2. In case of cancellation within 21 days to 48 hours 50% of the budget costs mentioned by the client will be reimbursed.
  3. In case of cancellation within 48 hours by the client 100% of the budget, said costs and fees be reimbursed.
  4. The cancellation of the accommodation are always fully borne by the client. The client is responsible for cancelling the order.
  5. The bureau retains the right to claim full compensation.
  6. In case of cancellation by the agency as a result of illness serves as the starting point that the command is moved to another date. In consultation, the bureau may seek to arrange for a replacement advisor that the assignment on the scheduled date or dates, read. The agency is not liable for any loss of earnings/damage to the client.
  7. If a course does not proceed or is cancelled, pre-paid fees within 3 weeks to be refunded.
  8. When registering for a course, there is a cooling off period of 14 working days.

Interim termination of the assignment

  1. The parties can the agreement terminate early if the command execution cannot take place in accordance with the confirmed tender and any subsequent additional specifications. At the discretion of the agency.
  2. The agency keeps its right to the payment of invoices for work done so far, where the client subject to the provisional results of the work done so far will be made available.
  3. In case of force majeure, the parties are not held to any obligation.

Adaptation of the contents of the command

  1. If, in the framework of the contract, circumstances occur which at the start of the contract had not been foreseen, will, in mutual consultation and in good harmony for a solution to be sought, including, for example, adjustment of the contents of the initial order.
  2. The client acknowledges and accepts that adaptations of the content of the command (for example, change in scope, method or approach) the agreed schedule may affect. If adjustment of the content of the command is the result of requests or actions of the client or other circumstances for which the principal are attributable to, the agency will possibly result from this additional work on the basis of its usual rates as a supplementary or separate assignment may charge.


  1. Unless otherwise agreed, the fees and costs monthly (in arrear) will be charged. Depending on the betalingsafspraken declare the agency in the agreed sessions or activities.
  2. With half a day is referred to as a morning, afternoon or evening. For work that is less than 2 hours is in the quote of 0.5 part of the day included.
  3. On travel and subsistence expenses at the inception of the contract arrangements made between the client and the agency.
  4. The client is obliged to pay the invoice within 14 days after the invoice date to pay.
  5. If an invoice within 14 days after the date of the invoice is not paid, the agency with legal interest in account no notice is required.
  6. The client can the declarations be checked by a chartered accountant. The desk will provide all assistance. The costs are for the account of the client.
  7. Objections against the amount of the invoices suspend the payment obligation.
  8. In the event of liquidation, bankruptcy, seizure or suspension of payment of the client, the claims of the agency to the client immediately due and payable.


  1. The client Is in default or is in default with the fulfilment of one or more of his obligations, all reasonable costs incurred in obtaining satisfaction out of court on behalf of the client. If the client remains in default in the timely payment of a sum of money, he forfeits a immediately payable fine of 15% on the amount still owed. This with a minimum of € 50,-.
  2. If the agency has incurred higher costs which were reasonably necessary, these also qualify for reimbursement.
  3. The possible made reasonable judicial and execution costs are also borne by the client.
  4. The principal is the collection costs that are incurred to pay interest.


  1. Complaints about the work carried out should reach the principal within 8 days after discovery, but within 14 days after completion of the relevant work to be reported in writing to the office. The complaint must be as detailed as possible description of the shortcoming, so that the agency is able to respond adequately. The office will be a first response within 14 days.
  2. Complaints will be treated confidentially.
  3. Complaints will be, within a period of 4 weeks after notification by the client is handled. If longer time is needed to do research, will the client about this to be informed within 4 weeks after entry of the complaint. This will the delay be explained. There will also be an indication be given when the agency is a definite answer about the complaint.
  4. If a complaint is justified, the agency will perform the activities as agreed, unless this has demonstrably meaningless for the client. This is used by the client in writing to be made.
  5. If the performance of the agreed activities is no longer possible or meaningful, the agency will only be liable within the limits of article 10.
  6. If, after the above procedure, no agreement is reached between the agency and the client, the client may appeal to the disciplinary tribunal of the Order of organization experts and consultants (Ooa). The judgment of the court of appeal for the bureau binding: any consequences by the bureau as soon as possible handled.
  7. Complaints and way of handling are recorded and stored for 3 years.


  1. The agency is only liable for direct damage. Liability of the agency or individual employees of the bureau for consequential damages, financial loss or other indirect damage is expressly excluded.
  2. Under direct damage is exclusively understood as:
  3. The reasonable costs incurred to establish the cause and extent of the damage, insofar as the establishment relates to damage in the meaning of these terms and conditions;
  4. Any reasonable costs incurred for the poor performance of the agency to the agreement, unless it is not the agency can be attributed;
  5. Reasonable costs incurred in prevention or limitation of damage, insofar as client demonstrates that these costs have led to limitation of direct damage as meant in these general terms and conditions.
  6. For damages as a result of breach of contract in the execution of the contract, the agency is liable to the maximum amount for the execution of the contract is agreed.
  7. If the assignment is longer than a half-year go through, the aforementioned liability shall be limited to an amount equal to the total amount that the agency in the context of the assignment in the last six months prior to the occurrence of the damage of the client has received.
  8. The agency is not liable for damages of any kind, because the agency is assumed by the client provided incorrect and/or incomplete data.
  9. If the client is at the desk with information carriers, electronic files or software etc. provided, guarantee that said information carriers, electronic files or software are free of viruses and defects.

Suspension and termination

The bureau is responsible for the fulfilment of the obligations to suspend or terminate the agreement, if:

  1. Client's obligations from the agreement or not fully comply.
  2. After the conclusion of the contract the agency learns of circumstances giving good ground to fear that the client will not fulfill its obligations. In case there good ground exists to fear that client will only partially or improperly fulfil his obligations, suspension shall only be allowed in so far the shortcoming justifies such action.
  3. Client at the conclusion of the agreement is requested to provide security for the fulfilment of its obligations under the agreement and this security fails to materialise or is insufficient.
  4. If the agreement is dissolved the claims of the agency to the client immediately due and payable. If the agency in the performance of its obligations it shall retain its claims under the law and the agreement.
  5. The bureau retains the right to claim full compensation.


  1. The agency reserves the rights and powers which it is entitled under the Copyright act.
  2. All by the office, provided documents, such as reports, advice, agreements, drawings, software, etc., are intended to be used by the client and may not, without the prior written consent of the bureau shall be reproduced, made public or disclosed to third parties, unless the nature of the documents provided dictates otherwise.
  3. The agency reserves the right by the execution of the work increased knowledge for other purposes, insofar as no confidential information to third parties.


  1. All the information that customers provide is treated as confidential by the bureau and, where relevant, by the bureau hired third parties.

Disputes, amendment, interpretation

  1. The bureau employs in the execution of consultancy assignments the code of conduct of the Order of organization experts and consultants (Ooa) and conforms to the relevant Disciplinary tribunal. The Code of conduct contains rules and standards that advisers in eight expected to take in the exercise of their profession. The Disciplinary regulations shall include the manner in which complaints relating to the Code of conduct will be dealt with. The code of conduct and rules of disciplinary proceedings are available for download on the website of the Ooa. If the principal is of the opinion that the bureau initiated a management consultant and this code of conduct is not followed, then the client has the possibility her complaint to the Commission of Supervision. The judgment of the court of appeal for the bureau binding: any consequences by the bureau handled quickly.
  2. Dutch law applies to all disputes associated with and/or arising from the general terms and conditions and/or assignments or agreements to which these general conditions are declared applicable.
  3. In case of disputes between the client and the agency, the parties will first try the dispute in an amicable way. All disputes that are not in an amicable manner can be solved or by the intervention of the Ooa will be submitted to a competent district court.
  4. In case of explanation of the contents and purport of these general terms and conditions, the Dutch text prevails.
  5. Applicable is always the version valid at the time of the conclusion of the agreement.


  1. Each of the projects (guidance, counselling, research, training or conference) by the bureau evaluated. To this end, at the start of the activity evaluation meetings with the principal.
  2. The manner in which the evaluation is carried out, in consultation with the client.



Translated by Yandex.Translate and Global Translator

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Leading organisations with ambition and humanity in their values belong to our clientele.

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Natasha van Dalen

Driven in individuals, teams and organisations develop in order to contribute to the sustainable success of themselves and their company.

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